Service Delivery Specialist

Operations · Eden Prairie, Minnesota
Department Operations
Employment Type Full-Time
Minimum Experience Entry-level

At Certifi, we’re experiencing rapid growth and are looking for talented, customer-centric employees to join our team. We offer great benefits, experience in the growing InsurTech space and a work environment that will bring out your best.

As a Service Delivery Specialist, you’ll be responsible for identifying and documenting business requirements serving in a liaison role between customer service, product, and systems in support of client service delivery.

Primary Responsibilities:

Lead support in operations for Financial Services and Customer Support serving as a liaison between all parties in supporting the business operations.

Build strong Relationships with key contacts at client locations, empowered to maintain 100% client satisfaction.

Investigate standard and non-standard requests and problems to service clients and service vendors or providers. Identify trends and root cause of issues reporting these to Operations Director driving process improvement.

Additional responsibilities include:

Solid understanding of systems and Client requirements to ensure great service delivery.

  • Participate in User Acceptance Testing (UAT) for multiple applications for various functions
  • Testing of system requirements and enhancements or fixes.
  • Collaborate with others to define customer requirements, checking for quality and identifying areas for improvement
  • Assist with implementations of new clients and new system or process functionality.
  • Ensure product and process documentation is accurate and complete.
  • Understand quality metrics and work to ensure those are being met.
  • Problem solving, ability to review and identify issues, mitigate risks, prioritize your work load and work on ad hoc projects as assigned
  • Logging and tracking defects or issues to closure
  • Highly organized and ability to work in a fast-paced environment

Qualifications:

  • High school/GED is required; Bachelor’s degree is preferred
  • Experience in a customer service environment preferred
  • 2+ years of Analytical and Accounting background required
  • 2+ years of developing and producing reports required
  • Microsoft Excel: Design macros, developing and producing reports
  • Microsoft Access: Designing queries and table management is preferred
  • Strong accounting and finance background and experience

Learn more at www.certifi.com.

Work Location/Schedule: On site in Eden Prairie, MN-based office. Monday-Friday day shift, flexible.

Job Type: Full-time

Pay: $55,000.00 - $60,000.00 per year

Thank You

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  • Location
    Eden Prairie, Minnesota
  • Department
    Operations
  • Employment Type
    Full-Time
  • Minimum Experience
    Entry-level