At Certifi, we’re experiencing rapid growth and are looking for talented, customer-centric employees to join our team. We offer great benefits, experience in the growing InsurTech space and a work environment that will bring out your best.
As a Service Delivery Specialist, you’ll be responsible for identifying and documenting business requirements serving in a liaison role between customer service, product, and systems in support of client service delivery.
Primary Responsibilities:
Lead support in operations for Financial Services and Customer Support serving as a liaison between all parties in supporting the business operations.
Build strong Relationships with key contacts at client locations, empowered to maintain 100% client satisfaction.
Investigate standard and non-standard requests and problems to service clients and service vendors or providers. Identify trends and root cause of issues reporting these to Operations Director driving process improvement.
Additional responsibilities include:
Solid understanding of systems and Client requirements to ensure great service delivery.
Qualifications:
Learn more at www.certifi.com.
Work Location/Schedule: On site in Eden Prairie, MN-based office. Monday-Friday day shift, flexible.
Job Type: Full-time
Pay: $55,000.00 - $60,000.00 per year
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